Privacy Policy
The Solar Soldier LLC
Effective Date: January 8, 2026
Our Commitment to Your Privacy
The Solar Soldier LLC ("we," "us," or "our"), based in Lisle, Illinois, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, purchase our merchandise, or engage our solar, roofing, and electrical services.
Information We Collect
We collect information to provide our services and process your orders. This includes:
1. Personal Information
We collect personally identifiable information that you voluntarily provide to us when you request a quote, purchase merchandise, or contact us. This includes:
Identity Data: Name, date of birth (where required for financing).
Contact Data: Email address, phone number, and physical billing/shipping address.
Financial Data: Credit card details and payment information. Note: We utilize third-party payment processors (such as Stripe, PayPal, or Shopify) to handle payment data securely; we do not store full credit card numbers on our servers.
Property Data: Utility bills, roof type, electrical panel photos, and home energy usage data necessary for solar and construction estimates.
2. Usage and Technical Data
We automatically collect certain information when you visit our website:
IP address, browser type, operating system, access times, and referring website addresses.
Information collected via cookies and tracking pixels to analyze website traffic and improve user experience.
3. Installation & Project Data
Site Media: Photos and videos of your property, roof, and electrical systems taken during site surveys and installation.
Project Details: Contracts, permitting documents, and interconnection agreements.
How We Use Your Information
We use the information we collect for the following business purposes:
Service Fulfillment: To process transactions for clothing/merchandise, schedule site assessments, and manage solar/roofing projects.
Partner Coordination: To coordinate with our network of EPCs (Engineering, Procurement, and Construction), roofers, electricians, and subcontractors to complete your project.
Financing & Permitting: To assist you in applying for financing with our financial partners and to file necessary permits with local municipalities and utility companies.
Customer Support: To communicate with you regarding your order status, project timelines, or warranty claims.
Marketing & Communications: To send you newsletters, promotions, and updates about our products. (See "SMS & Communication Policy" below).
Legal Compliance: To comply with Illinois state laws, federal regulations, and to protect our legal rights.
How We Share Your Information
We do not sell your personal information to unrelated third parties. However, to operate our business, we share data with the following categories of trusted third parties:
fulfillment Partners (Solar & Construction): We share necessary project data with our authorized partners, including Powur, Surge, Empower, Our World Energy, SunRise, and licensed subcontractors (roofers, electricians) strictly for the purpose of completing your installation.
Merchandise Fulfillment: We share shipping and contact details with logistics providers and manufacturers to deliver clothing and brand merchandise you purchase.
Financial Institutions: If you opt for financing, we share relevant financial and property data with lending partners to process your loan application.
Software Service Providers: We use third-party software for CRM, project management, and email marketing. These vendors are contractually obligated to keep your data confidential.
Legal Requirements: We may disclose information if required by law, court order, or government regulation.
SMS & Communication Policy (TCPA Compliance)
By providing your phone number to The Solar Soldier LLC, you expressly consent to receive calls and text messages (SMS/MMS) from us and our authorized partners regarding your inquiries, orders, and project updates, including marketing messages, even if your number is listed on a corporate, state, or federal "Do Not Call" registry.
Frequency: Message frequency varies based on your project status or order activity.
Opt-Out: You may reply STOP to any text message to cancel at any time. You may reply HELP for assistance.
Data Sharing: Your mobile phone number and SMS consent will not be shared with third parties for their independent marketing purposes without your additional explicit consent.
E-Commerce & Merchandise
Transactions: All merchandise purchases are processed through secure gateways. We retain transaction history for accounting and refund purposes.
Children's Privacy: While we may sell clothing sizes suitable for children, our website and services are intended for purchase by adults (age 18+). We do not knowingly collect personal information from children under 13.
Your Privacy Rights
Depending on your location, you may have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your data, subject to our need to retain records for warranty, tax, and legal purposes.
To exercise these rights, please contact us at the email below.
Data Security
We implement industry-standard security measures (SSL encryption, access controls) to protect your personal information. However, no digital transmission is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy periodically. The "Effective Date" at the top of this page indicates when the latest changes were made.
Contact Us
If you have questions about this Privacy Policy, please contact us:
The Solar Soldier LLC
3333 Warrenville Road, Suite 200, Lisle IL 60532
(224) 332-2650